Privacy Policy
At Peng Oak Publishing, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, communicate with us, or use our book-related services.
Information We Collect
We may collect personal and project-related information when you interact with our website or services, including:
- Name and contact information
- Email address and phone number
- Billing and payment information
- Company or business details, where applicable
- Manuscripts, drafts, documents, images, and other project files
- Book concepts, notes, instructions, and other creative materials
- Information submitted through contact forms, consultation requests, or service inquiries
- Communication and correspondence between you and our team
- Website usage, device, browser, and technical information
We only collect information that is reasonably necessary to provide, manage, and improve our services.
How We Use Your Information
We may use the information we collect to:
- Provide and manage our services
- Communicate with you about your project
- Review and process service requests
- Prepare quotations, invoices, and payments
- Deliver, edit, format, design, publish, or market your book according to your instructions
- Provide customer support
- Improve our website, services, and user experience
- Send important service-related updates
- Prevent fraud, misuse, or unauthorized activity
- Comply with applicable legal and regulatory requirements
Your project information will only be used for purposes connected to the services you request, unless otherwise agreed with you.
Manuscripts and Confidential Information
We understand that manuscripts, book ideas, unpublished works, research materials, and other creative content may be highly confidential.
We treat materials submitted to us as confidential and use them only as reasonably necessary to provide the requested services. We do not intentionally publish, sell, or publicly distribute your manuscripts or creative materials without your permission, except where disclosure is required by law or necessary to provide the agreed service.
Where appropriate, confidentiality obligations may also be addressed through a separate agreement or Non-Disclosure Agreement (NDA).
Ghostwriting and Intellectual Property
For ghostwriting projects, ownership and usage rights relating to the completed work will be handled according to the terms of your service agreement or project contract.
Unless otherwise agreed in writing, we will not publicly represent unpublished ghostwritten material as our own work or disclose confidential project details for promotional purposes without your permission.
Payment Information
When you make a payment, certain billing and transaction information may be collected or processed through our payment providers. We do not necessarily store complete payment card details on our own servers.
Payment information may be handled by third-party payment processors according to their own privacy policies and security practices.
Cookies and Tracking Technologies
Our website may use cookies and similar technologies to improve functionality, understand website traffic, remember preferences, and enhance the user experience.
Cookies may also be used by certain third-party services, such as analytics or advertising providers. You may be able to control or disable cookies through your browser settings, although doing so may affect certain website features.
Sharing Your Information
We do not sell or rent your personal information.
We may share limited information with trusted third-party service providers when necessary to operate our business and deliver services. These may include:
- Payment processors
- Website and hosting providers
- Email and communication platforms
- Analytics providers
- Cloud storage or file management services
- Professional service providers
- Publishing, printing, or distribution partners when required for your project
These parties are expected to handle information appropriately and only use it for legitimate business or service-related purposes.
We may also disclose information when required by law, legal proceedings, governmental requests, or to protect our rights, users, property, or security.
Data Security
We take reasonable administrative, technical, and organizational measures to protect personal and project information from unauthorized access, disclosure, alteration, loss, or misuse.
However, no method of transmitting or storing information online can be guaranteed to be completely secure. While we work to protect your information, we cannot guarantee absolute security.
Data Retention
We retain personal information and project materials only for as long as reasonably necessary to provide our services, maintain business and financial records, resolve disputes, enforce agreements, or comply with legal obligations.
Project files may be retained for a reasonable period after completion to support revisions, customer service, or record-keeping, unless otherwise agreed with you.
Third-Party Websites
Our website may contain links to third-party websites, platforms, or services. We are not responsible for the privacy practices, security, or content of third-party websites.
We encourage you to review the privacy policies of any external websites you visit.
Children’s Privacy
Our services are not specifically directed toward children. We do not knowingly collect personal information from children without appropriate consent.
If you believe that a child has provided personal information to us without appropriate authorization, please contact us so that we can take appropriate action.
Your Privacy Rights
Depending on your location and applicable laws, you may have rights regarding your personal information, including the right to:
- Request access to information we hold about you
- Request correction of inaccurate information
- Request deletion of certain information
- Object to or restrict certain processing
- Withdraw consent where processing is based on consent
- Request a copy of certain personal information
To exercise an applicable privacy right, please contact us using the details provided below.
Contact Us
If you have questions about this Privacy Policy, how we handle your information, or your privacy rights, please contact us:
Peng Oak Publishing
Email: info@pengoakpublishing.com
Phone: (000) 000-0000
By using our website or services, you acknowledge that you have read and understood this Privacy Policy.